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How and when do I pay my rates?
The Council offers the following options for ratepayers to pay their rate accounts:
You can pay your rates online with MasterCard or Visa via our secure credit card transaction service.
BPAY is a national electronic bill payment service. Ratepayers can contact their participating Bank, Credit Union or Building Society to make payment directly from their nominated account. When prompted, simply enter the Biller Code, Customer Reference Number (both detailed on the front of the rate notice), the amount you wish to pay and the account from which the payment will be made. In most cases, credit card and debit payments will be accepted.
Ratepayers can request that rate payments be automatically debited from their nominated account either weekly, fortnightly, monthly, or on the dates set for instalments or lump sum. A request form can be downloaded from the link at the bottom of this section.
If sending payment through the mail, ratepayers MUST mail the Bank Deposit Slip (detailed at the bottom of the Council's rate notice) together with their cheque (made payable to Greater Shepparton City Council and crossed Not Negotiable) to the following address:
GREATER SHEPPARTON CITY COUNCIL
PRIVATE BOX NO. 14838
MELBOURNE VIC. 8001
The top portion of the rate notice should be retained as a record of payment. Postal delays will not be accepted as an excuse for late payment.
Ratepayers can make payment to the Council's cashier by presenting their rate notice (intact) between 8.15am and 5.00pm, Monday to Friday.
Payment may be made by either:
Ratepayers can take their rate notice to any Australia Postshop, Business Centre, Post Office or Licensed Post Office to make payment in person. POSTbillpay can process cash and cheque payments and EFTPOS transactions for credit and debit cards. In the case of credit card transactions, MasterCard or VISA card transactions are accepted.
For the cost of a local phone call*, POSTbillpay by phone allows ratepayers to pay their rate account 24 hours a day, 7 days a week. The step-by-step process is quick and easy to use. Ratepayers will be given a receipt number as immediate confirmation of their transaction.
(*The cost of mobile phone calls will be charged at mobile phone rates.)
Use Centrepay to arrange regular deductions from your Centrelink payment. Please call the Council on (03) 5832 9700 to organise a Centrepay deduction.
By completing the information required on the Bank Deposit Slip (detailed at the bottom of your Council rate notice), ratepayers can pay the amount due at any Commonwealth Bank. They do not need to hold an account with the Bank at which they make their payment. Payment cannot be made through a Bank once the final date for interest-free payment has passed.
All rate payments received will be allocated in the following order:
The Council must receive written notification of changes of ownership following the sale of a property. A formal “Notice of Disposition” or Notice of Acquisition” completed by the vendor/purchaser or solicitor or agent acting for the vendor/purchaser is required.
Liability for rates levied on a property which are overdue become the responsibility of the new owners unless arrangements are made for payment on settlement.
Property owners and ratepayers are reminded that they are required to notify the Council of all changes to their postal address. Changes of ownership or address will not be accepted by telephone and must be submitted in writing. A Change of Address Form is available for download at the bottom of this section. Alternately, a form can be completed over the counter at the Council office. This form needs to be signed by the property owner and the owner’s residential address is required for voting purposes.
An incorrect address may cause unnecessary delays in postal delivery, particularly your Rate Notices. This may result in interest and legal costs being costs being payable by you due to late or non payment of your rates.
If you are experiencing difficulty with paying your rates and charges, you may make an application for a payment arrangement by contacting the Council's Rates and Valuations team on (03) 5832 9700.
Approval may be granted as long as an acceptable amount is paid either on a weekly, fortnightly or monthly basis. It is important to act immediately if you intend to apply for a payment arrangement.
Interest (currently at 10.5 per cent per annum) will still be charged on overdue rates and charges not paid by their respective due dates.
Rates and charges can be paid either: